I am a Service and UX Designer--passionate about user experience design, business development and design research.
I am currently designing Gofleetly, IBM's same-day delivery service for retailers. I work alongside product management, engineering, sales and marketing.
In the past, I've worked with IBM Watson IoT, Accenture's Fjord, Procter & Gamble, and Seventh Generation. I am a graduate of the Savannah College of Art and Design (SCAD) with a BFA in Service Design.
I currently reside in Austin, TX and you'll find me at Quack's Bakery, running around Town Lake, or cycling out in Hill Country.
Articles and Publications
Talks & Workshops
What is Service Design
IBM Patterns 2019
How to Assemble a Design Portfolio
College for Creative Studies in Detroit 2019
Project Whitespace Year 1 Results
IBM-Wide Presentation 2018
Anti-Problems and Disrupting the Front-Door Experience
Austin Design Week 2018
Fail Fast and Cheap with User Testing
Spotlight Talk 2018
Create-A-Thon: High School Design Sprint
Austin TX 2018
Reimagining Airport Parking Workshop
Raleigh, NC 2018
IoT For Connected Products Workshop
Columbia, SC 2018
Where the Wild Things Are: The Art of Play
IBM Craft Con 2017
Project Thor: Support Transformation for IBM
IBM C-Suite Presentation 2016